This place is terrible, rude front desk, rooms are falling apart, if you book on their website and your 18 they will take your money and claim that's its nonrefundable because of policy, so they just steal your money. Dont waste your money here. Go to Motel 6 much better rooms and people.

Disgusting room, unacceptable customer service, and now a billing dispute. We booked two nights at the Red Roof Inn Binghamton–Johnson City for Binghamton University Family Weekend. I understand this is a budget hotel and we were not expecting luxury. We did expect a room that was clean and sanitary. This room was neither. There were dead and live bugs on the walls, floor, windowsill and top of the bed spread. The sheets appeared dirty, the walls were filthy and badly beat up, and the room smelled strongly of mold/mildew and must. The bathroom was disgusting, with hair including pubes around the toilet and shower. We booked directly with this property over the phone. I called twice regarding the reservation and was never sent a confirmation email or any written cancellation or early-departure policy. The room was so unpleasant that early Saturday morning we decided we were not staying a second night. We went to the front desk, explained that we were checking out early and specifically asked to be refunded for Saturday night. The employee told us, “No problem, we can do that for you.” Based on that conversation, we checked out. I then received my folio and discovered they charged my credit card the full $515.26 for BOTH nights. When I called to have the second night charge corrected, the same employee suddenly told me there was a “24-hour cancellation policy” and claimed he had only told us we were "allowed" to check out and not that we would receive a refund. That is absolutely not what was said. When I questioned him about it, he became extremely argumentative, raised his voice and actually told me to “stay at a Holiday Inn next time.” He eventually hung up on me. For the record, the folio they sent me identifies this as a “PROPERTY BOOKING,” and contains no cancellation or early-departure policy. I also never received the reservation confirmation or terms when I booked by phone after I called and asked for one 3x. I am not even asking them to refund the night we stayed despite the disgusting condition of the room. I am asking them to refund the $257.63 second night that we did not use and that their employee told us would be refunded. I am escalating this to Red Roof corporate Guest Relations and will be sharing my experience and photos on the appropriate travel/review/social platforms. The Health Department should put this roach motel on their radar as well as there are weekly rates and I am sure the conditions for longer stay guests is intolerable. If you are coming to Binghamton University for Family Weekend, I would strongly encourage you to read the reviews and look at guest photos before booking this property. We simply wanted a clean place to sleep. Instead, we got an unsanitary room followed by some of the worst customer service I have experienced at a hotel.

1 star is to much this place is a dump. I would never stay here again Manager guy is rude in the mornings Tub had cigarette burns all in it. The beds had black marks all through it. Water leaked all night long on the floors woke up to wet floors from the dew or whatever was on it. The smell was awful and they single people out and admit right to your face.

The outside of the hotel looked very nice, but once my husband and I got into our room, we were extremely disappointed. There were brown stains all over the walls, and when we went to shower, we found long brown hairs in the towels. We were so disgusted by the condition of the room that we checked out the same day we checked in. I would not recommend staying here.

Absolutely unacceptable. Was in and out within 10 minutes due to roaches in the room. It was nearly 4am and my husband and I had been out since 8am the morning before. I made the gentleman in the lobby aware of the issue and told him I would not be staying there. He tried to convince me to take another room, but I politely declined because I can not risk bringing roaches back to my home on a military installation. We ended up having to drive the last 2.5 hours home on no sleep. The walls were very dirty and nasty as well. Toilet was needing repairs. Key card didn't want to work. I requested a refund for my room due to the issues and I was told "I will make note and tell my manager". I called 3 times to end up getting a runaround and finally being told that because I placed the reservation online (Red Roof Inn website), there was nothing they could do for me. I find that to be complete BS and will be calling Broome County Health Department along with the BBB.

This location is phenomenal for service. Front desk does everything they can to make you feel welcomed at the hotel. I travel for work and its always a welcomed site checking into this hotel with the fast and courteous staff!

Older gentleman at the front desk was really helpful in resolving an issue I had. Extremely grateful for his help in booking my room.

Horrible place to stay. Dont waste your money. The place is quite literally falling apart. Retaining wall in the "courtyard" is failing and is leaning back. The upper level walkway is completely broken and dropped 2 inches. The room we got was atrocious. Holes in everything. Looks like someone stabbed the bed. Weird stains all over the pillows. Tub was rusted out and chipped, sink was cracked in half.

This place has gotten worse and worse the turn over ratio for staff is insane the Indian man that works the front desk was rude I have always put a card on file for incidentals he tried to charge me $100 security deport when the rooms aren’t worth $50 to book my son is on the spectrum and he looked at him and said I need to pay $100 security deposit this is one of the worse hotels in the area it was just the point and to disrespect my child by discriminating against him we went to comfort down the road. Don’t stay here because it’s a dirty hotel not because Im mad

Rude Employees. Miserable Boss. Stole $60 from me due to a deposit that was mandatory. Don't fall for these liars. Just drive a few blocks down and you'll find a much better experience!! Avoid this place at all costs!!